Frequently Asked Questions (FAQs) for cabincharter.net
We’ve compiled answers to some of the most frequently asked questions to help make your booking experience smooth and enjoyable. If you can’t find the answer you’re looking for here, feel free to contact us!
1. What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, and American Express), bank transfers, and PayPal. Full payment details will be provided at the time of booking.
2. What does the warranty cover?
The warranty covers the full delivery of the services you have booked, including your cabin charter experience. Should any issues arise with your booking or the services provided, we are committed to resolving them promptly.
3. Where are you located?
Our central office is located at the Fethiye Marina, in Fethiye, Turkey. We operate year-round, and our team is available to assist you with any inquiries.
4. How can I contact you?
You can reach us via email at info@cabincharter.net or by phone. You can also visit us in person at our office in Fethiye Marina. Our team is ready to assist you with any questions or concerns.
5. Can I receive a refund?
Refunds are available depending on the timing of your cancellation. Please refer to our cancellation policy for specific details regarding refund eligibility. You can contact our customer service team for assistance with cancellations and refunds.
6. Is there any age restriction?
Most of our cabin charter programs are family-friendly and suitable for all ages. However, we recommend checking the specific details of each tour as some activities, like water sports, may have age restrictions.
7. What kinds of nautical activities can I find?
During your cabin charter experience, you can enjoy a variety of nautical activities, including swimming, snorkeling, fishing, hiking along coastal paths, and exploring historical ruins. Some itineraries also offer optional paragliding and excursions to local towns.
8. How do I book on CabinCharter.net?
Booking on cabincharter.net is simple! Browse through our available cabin charter programs, select your preferred date and destination, and follow the steps to complete your booking. Our customer service team is available to guide you through the process if needed.
9. Is it safe to pay through CabinCharter.net?
Yes, all payments made through our website are secure. We use encrypted payment gateways to ensure that your personal and payment information is protected. We are committed to providing a safe and trustworthy booking experience.
10. Is the advertised price for the activity final?
Yes, the price displayed for each activity or cabin charter is final and includes taxes and fees. However, optional excursions or personal expenses (e.g., beverages, transportation to the departure point) may be additional.
11. How can I contact the operator to resolve doubts?
If you have questions about a specific cabin charter or activity, our customer service team is your first point of contact. We will liaise with the operator on your behalf to clarify any details.
12. Why can’t I pay for an activity directly?
To ensure your payment is secure and that all bookings are confirmed through our platform, we handle all payments on your behalf. This allows us to track your reservation and guarantee that the services are provided as advertised.
13. I have already booked, what are the next steps?
After booking, you will receive a confirmation email with details of your trip and next steps. This will include boarding information, itinerary, and any additional documentation you may need. We’ll keep in touch with updates leading up to your departure.
14. Is the activity I have booked confirmed?
Once you receive the confirmation email from us, your booking is confirmed. Please check your email for confirmation details, and feel free to contact us if you have any concerns or questions.
15. What happens if the skipper doesn’t accept my booking?
In the rare event that a skipper does not accept your booking, we will notify you immediately and offer an alternative option or a full refund. Our team will work with you to ensure your satisfaction.
16. What if I want to cancel my booking?
If you need to cancel your booking, please contact us as soon as possible. Our cancellation policy outlines the time frames and conditions for cancellations and refunds. Please review it carefully before canceling.
17. How can I request an invoice?
You can request an invoice by contacting us directly after making your booking. We will email the invoice to you based on the details provided during your reservation process.
18. Any final advice before embarking?
Before embarking on your cabin charter, we recommend packing light, bringing plenty of sunscreen, and preparing for a relaxing and enjoyable time on board. Don’t forget to double-check your itinerary, ensure your travel documents are in order, and arrive on time for departure. Our crew will handle the rest!
If you have any other questions, feel free to get in touch with us! We’re here to ensure you have an unforgettable cabin charter experience.